Support
Need help? We usually reply within 24 hours.
๐ง Contact us
Email: suporte@decoreia.com
You can also tap the "Help" button inside the app to send a suggestion or report a problem.
Email supportFrequently asked questions
Yes. You sign in with Apple, Google or email so your projects, wallet and purchases are saved to your account and available on any device.
Diamonds are the in-app currency used to generate content (redesigns, videos, 3D, etc.). New accounts receive a welcome balance. You can get more with a plan or a diamond pack.
On the free plan, generated media is automatically deleted after 12 hours. Subscribe to a paid plan to keep your creations permanently and remove the watermark.
Subscriptions are managed by Apple. Open the App Store โ your account โ Subscriptions โ DecoreIA โ Cancel.
AI videos render in the background (see the queue) and usually take 1โ3 minutes. You can leave the screen โ the video lands in your gallery when ready.
Yes. Your photos are used only to generate your results and are stored securely in your account. See our Privacy Policy.