DecoreIA

AI Interior Design

Support

Need help? We usually reply within 24 hours.

๐Ÿ“ง Contact us

Email: suporte@decoreia.com

You can also tap the "Help" button inside the app to send a suggestion or report a problem.

Email support

Frequently asked questions

Do I need an account?

Yes. You sign in with Apple, Google or email so your projects, wallet and purchases are saved to your account and available on any device.

What are diamonds?

Diamonds are the in-app currency used to generate content (redesigns, videos, 3D, etc.). New accounts receive a welcome balance. You can get more with a plan or a diamond pack.

My creations disappeared โ€” why?

On the free plan, generated media is automatically deleted after 12 hours. Subscribe to a paid plan to keep your creations permanently and remove the watermark.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open the App Store โ†’ your account โ†’ Subscriptions โ†’ DecoreIA โ†’ Cancel.

How long does a video take?

AI videos render in the background (see the queue) and usually take 1โ€“3 minutes. You can leave the screen โ€” the video lands in your gallery when ready.

Are my photos private?

Yes. Your photos are used only to generate your results and are stored securely in your account. See our Privacy Policy.